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How long will it take for my order to ship?
Orders placed by 3pm PST will be shipped the same day. We do our best to ship later orders the same day as well. If it comes in past the 3pm cutoff and we are unable to ship the same day, it will go out the next business day.
How will I know when my order has been shipped?
When we ship your order, you automatically receive an email from our website. You can (a href=myaccount.asp>log into your account to find your UPS or USPS tracking number. You can then enter that number on the UPS or USPS website to find out when to expect your package.
Do you offer faster than ground shipping?
Yes. You can select UPS 3 day, 2 day air, Next Day Air, and Next Day Air Saver. We also offer USPS First Class and USPS Priority shipping, except for the items listed below.
Are there any products that cannot be shipped faster than ground?
Yes. The QA-6 NCF-Quick accelerator, US-1 Super Solvent, SC-2 Spray'N'CureM, SC-16 Spray'N'Cure, and Hot Stuff Pro Kit are ORMD Consumer Commodity products and can only be shipped by ground services (UPS Ground, USPS Parcel Post, and UPS Standard to Canada)
Where do you ship from? How long will it take to get my order?
All orders ship from our warehouse in southern California. Take a look at the map below to see the time it takes for an order to reach you.
Do you ship outside the United States?
All products can be shipped to Canada via UPS Standard. We are able to ship our CA glue and NCF Hot and Mild spray-pump accelerators internationally via air through orders placed on the website. However, international orders for ORM-D items (see above) cannot be placed on the website. These items require special packaging and documentation and can only be shipped in full case quantities. To make an inquiry, send an email to firstname.lastname@example.org. However, we may already have a distributor in your country with these items, so take a look at the list below first.
I live outside the US, and shipping is expensive! Do you have any international distributors?
Yes! Although we are happy to ship internationally, it is usually easier and less expensive for our customers abroad to order from a closer distributor when one is available.
The Woodsmith Pty Ltd
Lee Valley Tools
Aircraft Modelers Research
Langevin & Forest Ltd
Trevor Bringans LTD
Telephone: 020 8633 1999
Fax: 020 8633 1998