How long will it take for my order to ship?
Orders placed by 3pm PST (UPS shipping) will be shipped the same day. USPS orders will generally ship the NEXT business day. We do our best to ship later orders the same day as well. If it comes in past the cutoff time for the shipping option you have selected and we are unable to ship the same day, it will go out the next business day.
How will I know when my order has been shipped?
When we ship your order, you automatically receive an email from our website. You can log into your account to find your UPS or USPS tracking number. You can then enter that number on the UPS or USPS website to find out when to expect your package.
Do you offer faster than ground shipping?
Yes. You can select UPS 3 day, 2 day air, Next Day Air, and Next Day Air Saver. We also offer USPS First Class and USPS Priority shipping, except for the items listed below.
Are there any products that cannot be shipped faster than ground?
Yes. The QA-6 NCF-Quick accelerator, QA-3 NCF Quick, US-1 Super Solvent, NCFS-6 NCF Stone, and HK-1 Hot Stuff Pro Kit are ORMD Consumer Commodity products and can only be shipped by ground services (UPS Ground and UPS Standard to Canada)
The shipping method I want to use isn't listed on the checkout page. Why not?
We offer UPS and USPS shipping options. Those are the only options that will appear on the checkout page. If you are trying to get an order sent by faster than ground service, and the option you want is not there, it is because you have an item in your cart that is considered hazardous for air shipping (see the list above). You will not be able to use that shipping option with that item in your cart.
Do you ship to PO Boxes?
No, we no longer ship to PO Boxes. We apologize for any inconvenience.
Where do you ship from? How long will it take to get my order?
All orders ship from our warehouse in northern California. Take a look at the map below to see the time it takes for an order to reach you.
Do you ship outside the United States?
Yes, but it is usually cheaper and easier for you to purchase from one of our international distributors if there is one in your country (see the list at the bottom of the page).
All products can be shipped to Canada via UPS Standard. We are able to ship our CA glue and NCF Hot and Mild spray-pump accelerators internationally via air through orders placed on the website. However, we do not ship items considered hazardous (NCF Quick, NCF Stone, Spray N Cure, Super Solvent) internationally.
How long will it take to ship glue to my country?
We have no idea. UPS gives estimates, but sometimes factors beyond their control cause delays. It might take five days, or it might take six weeks if your package gets stuck in customs. We have no control over the package once it leaves our warehouse, and we cannot estimate or take responsibility for international delivery times.
How much will it cost to ship to my country?
You can find out what the shipping charge will be by adding the items to your cart, going to the checkout page, and selecting the shipping option you want.
Do you ship internationally with the USPS?
We have in the past shipped international orders with the USPS, but we no longer do so. We have found UPS to be faster, more reliable, more capable of solving problems should they arise, and only marginally more expensive. We are also often able to ship a day earlier with UPS than we would with the USPS as UPS picks up later in the day.
Do orders shipped to Canada incur brokerage fees?
Yes. UPS charges brokerage fees on most shipments. You can determine how much UPS will charge you to clear your package through customs on this page in the UPS website. For this reason, it is usually better to make small purchases through one of our Canadian dealers (see below).
I live outside the US, and shipping is expensive! Do you have any international distributors?
Yes! Although we are happy to ship internationally, it is usually easier and less expensive for our customers abroad to order from a closer distributor when one is available.
Telephone: 020 8633 1999
Fax: 020 8633 1998